Archicad
Supported Archicad Versions
In accordance with the Graphisoft Customer Support Policy, support for previous versions is as follows:
- Central Innovation Technical Services will Support the Current and the previous 2 versions. Additionally, bug reporting and basic technical support is provided for any versions currently in Technical Preview.
- Graphisoft 2nd Tier Support (GRAPHISOFT headquarters) will not process support tickets related to versions any older than the current and immediately previous version.
- Updates that where possible improve performance, add features or address bugs found in the software are provided for the current version and the immediately previous version.
Speak to us if you are unsure whether your version is supported or not.
Technical support is offered free of charge for clients with a current Select or Graphisoft Forward Agreement.
Emergency Technical Support for Licence Issues, Data Loss or BIMcloud faults where the BIMcloud is not operational can be requested through our Emergency Hotlines:
Australia: 1300 873 246
New Zealand: 0508 223 226
A ticket will be logged by the answering agent and depending on the issue, you will receive support from the next available BIM specialist.
For all other questions, please use our customer support portal by logging into https://myci.centralinnovation.com and clicking on the Help Center.
