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Getting support

If you need our assistance for installing or working with Ci tools or SOLIBRI please contact the team in the follow ways:


FAQ – Ci Tools


Am I locked in to a contract?

Not at all – our monthly subscriptions can be cancelled, upgraded or downgraded at any time, with no penalty fees. The yearly subscription option is a one-year contract which can be cancelled or renewed at the end of every year. For more information read our Terms and Conditions.

How do I add or remove a subscription for an Archicad license?

Head on over to myci.centralinnovation.com where you choose My Account → Tool Subscriptions. There you can add/remove licenses from your account.

How does it work for multiple users?

If you have several people in your office who need the tools, you’ll need to purchase multiple subscription licenses in the checkout process. So, if you have 6 people who need to access the tools, you will need to buy 6 subscriptions.

What happens when I upgrade to a new version of Archicad?

Nothing! You’ll just need to upgrade the tools using the Ci Tools Installer, but that’s completely FREE!

So future upgrades of the Tools are free?

Yes! That’s just one of the benefits of being on a software subscription.

What happens if I cancel my subscription altogether?

If you decide to cancel your subscription, the elements made using the tools within your Archicad project remain in place – however they are ‘view and print’ only. You won’t be able to edit the objects until you start up your subscription again.

You’ll also need to be aware that there are no refunds if you do cancel your subscription. For more details see our Terms and Conditions page.

What types of payment are accepted?

We accept Visa and Mastercard payments.



Can I edit my account or contact details online?

Our customer portal, myci.centralinnovation.com, gives you access to your contact details, order history, newsletter preferences and more. You’ll need to login using your username and password which will be sent to you when you sign up to use the tools.

How do I update my credit card details?

That’s easy – jump onto myci.centralinnovation.com, and go to My Account → My Tool Subscriptions.

What happens if I cancel my subscription/s?

Your tools will continue to work until the end of your current billing cycle, and your recurring payments will be stopped. There are no fees or penalties for cancelling a monthly subscription.

How do I cancel a subscription/s?

Head on over to myci.centralinnovation.com, and choose My Account → Tool Subscriptions. Then choose to Cancel your Subscription.

How do I view my invoices?

Head on over to myci.centralinnovation.com and choose My Account → Orders. There, you can view and print all your Cadimage invoices.



What happens to my Billing Information?

When you sign up to use the Ci Tools, you will be asked to enter your billing details. These details are sent to the DPS payment gateway via a secure encryption, and are never stored on our site. Read the DPS Privacy Policy here.

How do I know I can trust you with my details?

We’ve been selling the Ci Tools for over a decade, and in that time we’ve worked hard to gain the trust of thousands of companies world-wide. We pride ourselves in keeping up with technological advancements that improve our customers’ experience, from the usability of our tools right through to the security of their information.



I’ve got a question that’s not answered here

No problem, just email us and we’ll get back to you as quickly as we can.