How to Log a Ticket – FAQ
We would love to help you as quick as possible with your Support questions. The more information we have, the better the chance that we can help in our first answer.
Refer to this knowledge base article that will help us to assist you in a better manner https://cadimage.zendesk.com/hc/en-us/articles/7455163974671
Please Note : In fairness to all customers, we prioritize cases where it is impossible to continue work due to a license issue, BIM Cloud issue, or software fault resulting in data loss.