Ci Care
Keep improving how your engineering team works
Ci Care provides a structured annual programme of reviews and practical guidance to help your team understand where improvements are needed and decide what to address next.
Choose the level of care that fits your environment
Your engineering technology needs to keep working for your business as it changes.
Pro provides a foundation for stronger working practices. Premium adds deeper oversight and quarterly operational reviews for more complex needs.
Ci Care provides proactive reviews and guidance. Your technical support arrangements remain separate.
Keep improvement on the agenda as daily demands change
The way your team works changes after software is introduced. New people join, established practices become less consistent, and workarounds can remain long after the problem that prompted them has passed.
Finding time to review those changes is difficult when the next job is already waiting. You may recognise some of these situations:
- New users rely on a few experienced colleagues because onboarding is inconsistent.
- Available training goes unused while gaps in knowledge remain.
- Part names and revision practices vary, making engineering data harder to trust.
- Upgrade preparation is postponed until the change becomes urgent.
- Opportunities to improve repetitive work remain unexplored.
Regular review helps you decide where attention will make a difference. Ci Care creates a structured opportunity to examine current practices and identify improvements, so you can decide what needs to change and why.
Understand what needs attention and what to do next
Ci Care combines assessment with practical recommendations. The reviews consider how your team uses its technology and where its working practices need attention. Learning guidance helps you make better use of the training available to your team.
The areas of review connect to everyday engineering work.
Adoption and learning
Review onboarding and training use so you can identify gaps in how people learn and apply the software.
Health and upgrade readiness
Review your engineering environment and prepare for upgrades with a clearer view of the risks.
Workflow and data governance
Examine how engineering information is managed, including the practices used to maintain consistent revisions and bills of materials.
Integration and automation readiness
Assess preparation for connecting systems or automating work before deciding what to implement.
Improvement priorities
Use the findings and recommendations to decide which changes deserve attention first.
Work with people who understand the engineering environment
Central Innovation brings local engineering knowledge to the review. Our teams across Australia and New Zealand work with engineering technology and the people who use it.
Our experience also includes developing software for engineering workflows. MaXXlink and #Task address practical problems in how engineering teams manage and use their information. That experience informs the questions we ask about your own working practices.
Choose the care that fits your working environment
Both plans are standalone annual services. The choice depends on the level of review and oversight your environment needs. Premium includes everything in Pro.
Ci Care Pro
$3,500 AUD per year
New Zealand: NZD $4,200 per year.
Establish a stronger foundation for ongoing improvement. Pro suits teams that want a structured review of their current practices and clearer priorities for what comes next.
It is a useful starting point for growing or single-site engineering teams. It also suits teams preparing for an integration or looking to make better use of their existing software investment.
Ci Care Premium
$5,500 AUD per year
New Zealand: NZD $6,600 per year.
Maintain greater oversight as your engineering environment becomes more complex. Premium adds quarterly operational reviews and deeper examination of platform health and data governance.
It suits teams managing integrated workflows or frequent change. It is also relevant where simulation is a significant part of the work, or where management needs a clearer account of platform risks and improvement priorities.
Compare what each plan includes
Use the detail below to compare the level of review you need. All services sit within Ci Care's scope of assessment and guidance. Work to implement the recommendations requires separate scoping.
This table compares two Ci Care plans. On mobile, each service area is followed by the Pro and Premium details.
Service area
Ci Care Pro
Ci Care Premium
Onboarding
Structured onboarding
Everything in Pro
Training use
Training utilisation reviews and learning pathway guidance
Everything in Pro
Online learning
SolidProfessor subscription access
Everything in Pro
Engineering health
Engineering health checks
Adds vault health monitoring
Upgrade readiness
Annual readiness and risk review
Up to two planning cycles with advanced oversight
Renewal readiness
Renewal readiness support
Everything in Pro
Workstation environments and licences
No separate review listed
Client environment drift review and licence optimisation review
Workflow and drawing release
Performance reviews
Adds lifecycle governance reviews
Bills of materials and revisions
Governance reviews
Everything in Pro
Metadata and naming
Reviews of current practices
Adds part-number governance
Duplicates and libraries
No separate programme listed
Duplicate detection and library rationalisation
Data hygiene
Planning and one-time guidance
Adds quarterly data-quality monitoring
Integration
Enterprise resource planning readiness guidance
Adds advanced integration planning
Automation
Readiness assessment
Adds advanced planning and workflow-trigger review
Simulation
Introductory reliability guidance
Structured reliability framework
Findings and improvement priorities
Practical recommendations and prioritised actions
Everything in Pro
Operational oversight
No quarterly operational review programme
Quarterly operational reviews
Management visibility
Findings and recommendations
Executive platform summary and strategic roadmap support
How Ci Care fits with your other services
Does Ci Care replace technical support?
Technical support remains separate. Ci Care provides proactive reviews of how your team uses and manages its engineering technology. It does not replace the support arrangements you use when you need technical assistance.
Will Central Innovation carry out the recommended changes?
Ci Care covers the reviews and recommendations. Work arising from them is scoped separately. This includes:
- Implementation and upgrade execution.
- Migrations and custom development.
- Consulting projects.
What training is included?
Both plans include SolidProfessor subscription access and guidance on learning. Ci Care also reviews how your team uses available training. Instructor-led training is purchased separately where required.
Can Ci Care help us prepare for an upgrade?
Upgrade readiness is part of both plans. Pro includes an annual readiness and risk review. Premium provides planning across up to two cycles. Carrying out the upgrade is separate work.
Does Ci Care renew with our SOLIDWORKS licence?
Ci Care is a standalone annual service with its own renewal date. If you already have a service plan, speak with your Account Manager about how Ci Care would fit with your current arrangement.
Discuss the right level of care for your team
Talk to us about the improvements your team needs. We can discuss your current environment and help you consider which Ci Care plan fits your needs.
Already work with Central Innovation? You can also speak directly with your Account Manager about Ci Care.