Is support included with SOLIDWORKS PDM?
Yes. When you purchase SOLIDWORKS PDM, support is included. You’ll have access to expert assistance to help with installation, configuration, and ongoing use of your PDM system.
Are there resources to help me get started with SOLIDWORKS PDM?
Absolutely. We provide a comprehensive SOLIDWORKS PDM Getting Started guide covering installation, vault setup, user onboarding, and best practices—so your team can quickly adopt your product data management system without leaving our site.
How do I download and install SOLIDWORKS PDM?
After purchasing SOLIDWORKS PDM software, you’ll receive step-by-step instructions to download, install, and configure your system, including vault setup and user access configuration.
How long does a SOLIDWORKS PDM license last?
SOLIDWORKS PDM is typically sold as a 12-month (annual) license subscription, ensuring ongoing access to updates, new features, and technical support.
Can I cancel my SOLIDWORKS PDM order?
Yes. We offer a 15-day cancellation policy. If you request cancellation within 15 days of purchase, you are eligible for a full refund.
What payment methods are accepted for SOLIDWORKS PDM?
We accept multiple payment options for SOLIDWORKS PDM in Australia, including:
- Credit card
- Procuret (Pay Monthly)
- BidFin (Custom Plan)
- Electronics Funds Transfer (EFT)
Can SOLIDWORKS PDM support multi-site and global teams?
Yes. SOLIDWORKS PDM is designed to support multi-site and distributed teams, enabling users across different locations to securely access and manage product data from a centralised vault.
It allows:
- Real-time collaboration across offices and time zones
- Consistent file versions across all locations
- Controlled access to sensitive design data
- Improved coordination between engineering and manufacturing teams
How does SOLIDWORKS PDM manage performance, replication, and security across multiple sites?
SOLIDWORKS PDM uses file replication and secure access controls to optimise performance and protect data in multi-site environments.
- File replication for faster local access and reduced network latency
- Centralised vault control with distributed file storage
- Role-based permissions to manage user access across sites
- Audit trails and version history for full data visibility
- Support for remote and hybrid work via VPN or cloud-connected integrations
- With the right setup, SOLIDWORKS PDM can scale efficiently as your business expands to new locations, ensuring secure, high-performance collaboration across all sites.
Can SOLIDWORKS PDM improve collaboration?
Yes. SOLIDWORKS PDM collaboration tools ensure your entire team works from a single source of truth.
With PDM, you can:
- Share controlled access to design files
- Track file changes and revision history
- Prevent duplicate or conflicting versions
- Improve communication between engineering and manufacturing teams
Is SOLIDWORKS PDM cloud-based?
SOLIDWORKS PDM is primarily an on-premise data management solution, giving your business full control over your data.
However, it can also be deployed in a private cloud environment—such as Microsoft Azure or AWS—allowing secure remote access while maintaining control over infrastructure and data.
In addition, SOLIDWORKS PDM can be integrated with cloud-connected solutions like the 3DEXPERIENCE platform to enable enhanced collaboration and accessibility.
Can I use SOLIDWORKS PDM offline?
Yes. SOLIDWORKS PDM allows users to check out files and work offline. Once reconnected, files can be checked back into the vault and synchronised with the latest updates.
Is SOLIDWORKS PDM suitable for small and large teams?
Yes. SOLIDWORKS PDM software is highly scalable, making it ideal for small businesses, growing teams, and large enterprises managing complex product data workflows.