MaXXlink General FAQs
- What is MaXXlink Pro?
MaXXlink Pro is a web-based BOM management and collaboration platform that centralises product structures and connects CAD and ERP systems.
- Which CAD systems are supported?
MaXXlink Pro supports SOLIDWORKS, Autodesk Inventor, and PDM systems.
Do all users need CAD or PDM licenses?
No, non-engineering users can access BOM data via the MaXXlink web interface without CAD or PDM licenses.
- Is MaXXlink Pro a PLM system?
No. MaXXlink Pro focuses on BOM management and integration, offering a lighter, faster-to-deploy alternative to full PLM systems.
- Where is MaXXlink Pro hosted?
MaXXlink Pro is cloud-hosted on enterprise-grade infrastructure designed for availability, scalability, and security.
- How is our data secured?
All data is encrypted in transit and at rest using industry-standard encryption protocols. Secure authentication and access controls are enforced across the platform via Azure services.
- Who owns the data stored in MaXXlink Pro?
Customers always retain full ownership of their data. MaXXlink does not claim ownership or reuse/share customer data.
- Can access be restricted by role or department?
Yes. Role-based access control allows administrators to define who can view, edit, approve, or release BOM data.
- How are workflows managed?
MaXXlink Pro supports workflow management by ensuring only approved BOMs are released downstream.
- Can MaXXlink Pro be accessed remotely?
Yes. As a web-based platform, authorised users can securely access MaXXlink Pro from anywhere.
- How does MaXXlink Pro support governance?
BOM templates, approval workflows, and permission layers ensure consistent structures and controlled data release.
- Does MaXXlink Pro integrate with ERP systems?
Yes. MaXXlink Pro is designed as an integration layer and supports multiple ERP connectors such as MYOB Acumatica, Epicor.
- Is MaXXlink Pro suitable for regulated industries?
Yes. The platform’s access controls support compliance-driven environments.
- What happens to our data if we stop using MaXXlink Pro?
Customers can export their data prior to subscription termination. Data retention and deletion follow agreed contractual terms.
- Does MaXXlink allow comparison between BOMs?
Yes, the visually intuitive BOM Comparison screen in MaXXlink, highlights changes or updates made between the selected BOMs.
MaXXlink – Epicor Connector FAQs
- What does the Epicor connector do?
It synchronises BOMs, parts, and revisions between MaXXlink and Epicor ERP.
- Is the integration bi-directional?
Yes, data can flow between MaXXlink and Epicor based on configured rules.
- Does it eliminate manual BOM entry in Epicor?
Yes. BOMs created in MaXXlink can be pushed directly into Epicor.
- Which Epicor versions are supported?
Support depends on Epicor version and deployment model and is confirmed during implementation.
- Can engineering revisions be controlled before syncing?
Yes. Only approved BOMs are released to Epicor.
- Does Epicor remain the system of record?
Yes. Epicor remains the operational ERP system for manufacturing and costing.
- Can it support multi-level BOMs?
Yes. Complex and multi-level BOM structures are supported.
- Is item mapping configurable?
Yes. Item numbers, units, and attributes can be mapped to match Epicor configurations.
- How are errors handled during sync?
Validation checks and logs highlight issues before data is committed.
- Does this support engineering change workflows?
Yes. Changes are managed in MaXXlink and released downstream.
- Is custom development required?
No. The connector is out-of-the-box with configurable options.
- Can multiple Epicor environments be supported?
Yes, subject to licensing and setup.
- Does it reduce ERP implementation time?
Yes. Engineering data is structured before entering Epicor.
- Is training required?
Minimal training is required due to MaXXlink’s intuitive interface.
MaXXlink – MYOB Acumatica Connector FAQs
- What MYOB product is supported?
MYOB Acumatica.
- What data is synchronised?
Parts, assemblies, BOM structures, quantities, and revisions.
- Does it eliminate spreadsheets?
Yes. BOM data is transferred digitally without manual re-entry.
- Can non-engineers view BOMs?
Yes. Users access BOMs via the MaXXlink web interface.
- Is the integration real-time?
Sync timing depends on configuration and release workflows.
- Does MYOB remain the system of record?
Yes. MYOB Acumatica remains the ERP system for operations and finance.
- Can it handle multi-level BOMs?
Yes.
- Is the connector configurable?
Yes. Field and item mappings can be tailored.
- Does it support make-to-order workflows?
Yes.
- Is it suitable for ANZ manufacturers?
Yes. It is designed specifically for local MYOB deployments.
- Does it reduce data errors?
Yes. Automated sync removes manual entry risks.
- Is ongoing support available?
Yes.
- How long does implementation take?
Typically weeks, not months.
- Is it scalable as the business grows?
Yes.