PDM Notifications NOT WORKING
Tips and Tricks • Mithilesh • 16 March 2021
![PDM Notifications NOT WORKING](https://centralinnovation.com/wp-content/uploads/2020/03/tip-of-the-week-rocket-ship2-2.jpg)
Jim is the PDM admin , he upgraded the PDM recently but after few weeks users start complaining they are not receiving PDM notifications. Jim started troubleshooting and below are some quick tips he followed.
- Check SOLIDWORKS PDM Database Server service (ConisioDbServer) is running or not.
If running restart, the service. Sometimes after the upgrade the service may not be running.
![SOLIDWORKS PDM Database Server service](https://centralinnovation.com/wp-content/uploads/2021/03/123-1024x493.png)
This service is also responsible for
- XML exports
- Card list updates
- Cold Store schedule
- Replication schedule
- If the service is stopping repeteadly then you may need to set a windows task to troubleshoot this.
- If using SMTP message option, try database option. This will nail down the issue is related to server or SMTP.
- Run the PDM Database serve tool , ensure the SQL credentials are correct
![Database Server service](https://centralinnovation.com/wp-content/uploads/2021/03/122.png)
- Check if the server information is correct under all registry keys HKEY_LOCAL_MACHINE\SOFTWARE\SolidWorks\Applications\PDMWorks Enterprise\MailService
There are few other tips to troubleshoot SMTP related issue using external tools , for this contact your local Technical support.
Mithilesh Kapre
Elite Applications Engineer, SOLIDWORKS
Central Innovation, Sydney
At Central Innovation, we can provide all – or part – of the solution. Including SOLIDWORKS, Archicad, and many more industry-leading tools.
It’s something we’ve been doing for almost 30 years. Our commitment to customer service is second to none: we help you get the best out of your technology.
For a truly unique solution to your unique challenges, please contact us. Or read about some of the great services and solutions we offer.